Jordan Valley Medical Center West Valley Campus at 3460 Pioneer Parkway in West Valley City, Utah

Customer Reviews about Jordan Valley Medical Center West Valley Campus

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  I had sudden pain in my left side and after several hours drove myself to the ER. It was mid morning on a Tuesday. It was all I could do to drive there and then walk across the street and up the ramp to the ER door. I walked in doubled over in pain. No one was in the waiting area and to my right I saw a window with a dark haired woman talking to what looked like a male maintenance worker. I waited at the window for several minutes with no acknowledgement from the woman who had her back to the window. I finally asked if I was in the right place... the ER? I could barely stand and was getting nauseated. (If I had been having a heart attack, I guess the woman at the admitting window may have noticed me as I hit the floor. I am still in shock someone so disinterested works in that department when minutes count.) Through the window she asked me for insurance documents. I could barely speak or stand and told her I had been there recently for a procedure and nothing had changed and would she please look up my info? I told her I had to sit down or I would fall down. I told her the on-call doc I had spoken to earlier suspected a bowel obstruction. She opened up the door and had me sit on a chair beside her. She was very rude as she continued to ask me more questions (not related to how I felt) that I could not answer due to being in so much pain. After what seemed like forever, she had me walk down a long hallway. I could barely stand and walking was almost impossible. I kept wondering why she didn't get me a wheelchair? Once I was away from her, my experience went from horrible to great (if you consider being in the ER great). The medical staff was a bit disinterested and chatting among themselves when they were in my room. The nurse gave me a cup and pointed to a restroom across the hall expecting I could walk over there and get a sample and walk back on my own. As much pain as I was in, nauseated and dizzy, I thought that was not a safe thing to have me do alone but she did not offer to help me and walked away so I was on my own. The doc was wonderful. He spoke with me about my symptoms as he got my pain under control. After I had settled down and breathing normally, I was taken to have a CT scan. The tech that took me to the CT was very nice and the CT tech was nice. He took me back to my room to rest and after about 45 minutes the doc came in and told me I had kidney stones. Better than what we initially thought but so painful. The doc was very nice and calming. He explained everything and said after resting another hour or so I could go home since he thought the stones would continue to pass on their own, which they did.
  May 21, 2017

  by Barbara McPhie

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About Jordan Valley Medical Center West Valley Campus in West Valley City